本退款说明适用于所有付费会员档位（创始会员、标准会员月付和年付）以及平台预充值的余额。免费试点不收费，不涉及退款。
付款后 30 天内（30 天以支付记录上的付款时间为准），你可以无理由申请全额退款。月付、年付和创始会员都适用同一条 30 天规则。续费扣款同样适用这条 30 天规则。
超过 30 天不再受理无理由退款。
发邮件到 hello@numberandreason.com，写明付款时用的邮箱。
经支付服务商付款的，也可通过其订单收据直接申请退款。
退款退回原支付方式；退款后，这次付款开通的会员随即停用。若我们停止提供服务，按剩余天数占所购天数的比例退还（月付按 30 天、年付按 365 天计）。
创始会员退款后（会员停用），原来占的名额释放，重新计入前 100 名。退款前已经交付的研判文档继续保留，你仍可自己使用，只是会员权益停用。
创始会员限前 100 名；满 100 名后停止按创始价收款（结账入口会提示已满）；如因系统原因在满额后仍收到款项，我们会原路退款并通知你。
平台预充值的余额不过期；充值时扣除支付通道费（到账余额＝实付金额－通道费，付款前写清实付、通道费、到账三个数），随会员退款一起可退、退回原支付方式，退款按剩余到账余额退、已扣的通道费不退。会员到期后未用完的余额保留，仍可退。
我们收到退款邮件后 5 个工作日内处理；退款到账时间取决于支付渠道。
数与理（杭州）数字科技有限公司 · 浙江省杭州市临安区锦北街道西墅社区城北中小企业孵化基地湖塘下138号 · hello@numberandreason.com
This refund policy covers all paid membership tiers (the founding member, and the standard member paid monthly or yearly) and the platform prepaid balance. The free pilot is free, so refunds don't apply.
Within 30 days of payment (the 30 days are counted from the payment time on the payment record), you can request a full refund for any reason. The same 30-day rule applies to monthly, yearly and founding memberships. The same rule applies to renewal charges.
After 30 days we no longer accept refund requests made for any reason.
Email hello@numberandreason.com with the email address you used to pay.
If you paid through our payment provider, you can also request a refund straight from the order receipt it sent you.
Refunds go back to the original payment method. After a refund, the membership opened by that payment is deactivated. If we stop providing the service, we refund the remaining days pro rata, based on the days you bought (a month counts as 30 days and a year as 365 days).
When a founding member gets a refund (and the membership is deactivated), the place is released and counts again towards the first 100. A verdict document delivered before the refund stays yours: you can still use it yourself, but your membership benefits are deactivated.
Founding membership is limited to the first 100 places. Once the first 100 are taken we stop taking payments at the founding price (the payment page will say it is full). If a payment still comes through after that for a system reason, we refund it back to your original payment method and let you know.
A platform prepaid balance never expires; at top-up we deduct the payment channel fee (credited balance = amount paid − channel fee; we show the paid amount, channel fee, and credited balance before you pay). It is refundable together with your membership, back to the original payment method; a refund is based on the remaining credited balance, and the already-deducted channel fee is not refunded. After a membership expires, any unused balance stays and remains refundable.
We process the refund within 5 working days of receiving your email; how long the money takes to arrive depends on the payment channel.
Number & Reason (Hangzhou) Digital Technology Co Ltd · No. 138 Hutangxia, Chengbei SME Incubation Base, Xishu Community, Jinbei Subdistrict, Lin'an District, Hangzhou, Zhejiang Province, China · hello@numberandreason.com
See the terms of service for more; see pricing for prices and quotas.